We offer fully outsourced, fully in-sourced and part in-sourced IT help desk services providing up to 24x7 support to client companies seeking to transparently manage costs whilst improving services to their own employees.

What we do

1. Outsourced help desk – on client sites and off-site
2. In-sourced help desk – complimenting client resources
3. Facilities management – IT and comms adds/removes/changes

Why choose ordyss

1. 20+ years experience
2. Client centric and flexible
3. All help desk staff are recruited, trained and based locally in Australia
4. Transparent reporting of performance – SLAs, KPIs, pricing and value
5. Unique systems to manage and report on client facilities
6. Risk escalation – including complying with Australian Standard AS/NZS 4360

What we look for

1. A long-term win-win client relationship
2. Clients who are growing their business
3. Clients seeking to gain an edge with the intelligent use of IT and the ongoing search for better ways to internally serve their employees
4. Clients looking to transparently manage costs to an overall plan

How to engage us

1. First we discuss with clients the service objectives, estimated financial return and other business benefits required
2. We then operate the service for three months on a fixed price, together with the client reviewing work volumes, resources and SLA/KPI performance, versus reasonable estimates of demand for the next nine months
3. We then operate the service on an agreed pricing model for the next nine months, before entering a 3+3+3yr services contract